Columbia Outerwear Warranty – Fix it Free

Do you have an awesome Columbia jacket with a broken zipper? Before you throw it or donate it, try contacting the company and they might just FIX it for free!

From Columbia: Our outerwear comes with a Limited Lifetime Warranty, so if something fails to perform we’re here for you. Our warranty team can help evaluate the situation and figure out what we need to do to take care of things. Have a question about how it works or what is covered? Check out the questions and answers below for the full scoop.

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Contact

Fill out their online claim form here.

Contact By Phone:

Customer service (800) MA-Boyle (800) 622-6953

Thank you for contacting Columbia Sportswear. Sorry to hear about the troubles your zipper has caused and any inconvenience this may have caused you. The good news is that we have a limited lifetime warranty on our outerwear that covers manufacture defects. We would suggest sending your garment – removable hood and liner included –  to our warranty department for evaluation. A receipt is not required. We have provided you with the warranty information which includes the address and instructions for shipping your garment.

Limited Warranty – Outerwear
(Does not apply to footwear or sportswear)

* 3-4 WEEK PROCESSING TIME DURING WINTER MONTHS*
SEND YOUR CLAIM USING A TRACKABLE SHIPPING METHOD

What This Warranty Covers.  This Limited Warranty covers defects in materials and workmanship in outerwear manufactured by Columbia Sportswear Company (Outerwear).   This includes defects in zipper pulls, zippers, snaps, stitching, dye bleeding, leaking of Columbia’s waterproof Outerwear line, and any other Outerwear defects that may occur under normal wear.   Columbia does not warranty and is not responsible for damages caused by misuse, abuse, accidents, the natural breakdown of materials over time, or problems that may be reasonably expected with normal wear or failure to follow Outerwear care instructions.

How Long This Warranty Lasts.  This Warranty lasts for as long as you, the original purchaser, own the Outerwear.  Coverage ends if you sell or transfer the Outerwear.

How To Get Warranty Service.  You may seek resolution directly through the retailer where you purchased the Outerwear.  In many cases, the retailer will be able to assist you.  You may also send Outerwear (including any shell, liner, and other components), shipping prepaid, (You pay to ship the item to us, we pay to ship the item back to you) directly to us.

In the U.S., please send to:
Columbia Sportswear
Attn: Warranty Department
7000 North Leadbetter Road
Portland, Oregon 97203

In Canada, please send to:
Columbia Sportswear
Warranty Department
456 Albert Street
Strathroy, Ontario N7G 3J2

Outerwear must be cleaned prior to shipment according to its care instructions.  Please include a cover letter with your name, address, daytime phone number and a brief description of the problem.  A copy of your original receipt or proof of purchase may also be required.  We suggest that you send the Outerwear via a shipping service such as UPS so that the package can be traced if necessary.

What We Will Do.  The Columbia Sportswear Warranty Department will inspect the Outerwear at no charge to you.  If the Warranty Department determines, in its sole discretion, that the Outerwear has a defect covered under this Warranty, we will repair or replace it within approximately four weeks.  During our busiest season (November thru March), it may take a little longer and we appreciate your patience.  If the defective Outerwear is not repairable and an identical product is not available, we will replace it with a garment of comparable style and color at our discretion.

How Local Law Applies.  This Limited Warranty gives you specific legal rights.  You may also have other rights that vary from jurisdiction to jurisdiction.

Limitation of Liability.  Columbia’s and your maximum liability to the other, INCLUDING WITHOUT LIMITATION LIABILITY UNDER ANY EXPRESS OR IMPLIED WARRANTY, is limited to the purchase price you paid for the Outerwear.  Neither you nor Columbia are liable to the other if you or it are unable to perform due to events you or it are unable to control, such as acts of God, or for property damage, personal injury, loss of use, or other consequential, punitive, or special damages, however caused, whether for breach of warranty, tort (including negligence), strict liability or otherwise, other than those damages which are incapable of limitation, exclusion or restriction under applicable law. Some jurisdictions do not allow limitation OR EXCLUSION of incidental or consequential damages, so the above limitations or exclusions may not apply to you in whole or in part

Thank you for your loyalty to Columbia!

Best,

Sebastian
Customer Care
Columbia Sportswear